FAQ Page

What is the EZ Tax Pro tax service?
EZ Tax Pro is an online do-it-yourself tax program using proprietary software that does all the calculations for you, selects the forms you need, fills them in and checks for errors.
 
How does the Ez Tax Pro software work? What do I need to get started?
  • You will need your tax information, including forms W-2 and 1099s. Use our checklist to collect the items you will need.
  • Log into our Priority Web system and follow the instructions. Our easy to complete screens will guide you through the process.
  • Once your return is completed, you can pay with VISA, MasterCard, or Discover. Other payment options are electronic checks or, if you qualify, paying from your refund.
  • You can e-file your federal return or print it and send by US mail. State returns can be prepared at no extra cost and e-filed or printed.
  • Can I use the Ez Tax Pro  software if my tax return is complex  I usually itemize deductions?
    Yes, our tax software handles most complex tax returns.

    What if I need to file a return in more than one state? Can I use Ez Tax Pro ?
    You can use EZ Tax Pro to file your federal return and multiple states.
     
    Can I transfer my information from last year if I used Ez Tax Pro for last year's return?
    Yes. You will need last year's username and password to access last year's information. If you've forgotten your information we can help you there too.  Just contact our Support Desk for assistance.
     
     
    What are the supported browser types and minimum computer requirements?
    Web Browser Recommendation:
    It is HIGHLY recommended that you use Microsoft's Internet Explorer version 6.0 Service Pack 1 or higher web browser when using EZ Tax Pro. If you do not have this browser, please visit Microsoft's website where you can download this software free of charge.
    Other web browsers are also supported.

    PDF Viewer:
    You will need Adobe Acrobat Reader version 4.0 or higher in order to view and print the PDF version of your return. If you do NOT already have this software you can click below to visit Adobe's web site and download this program FREE.

    Acrobat Reader
    Online Filing Guidelines: (as specified by the IRS)
    1. No more than 5 electronic returns may be transmitted originating from the same unique email address.
    2. No more than 5 Online Returns will be allowed from the same IP Address within a sixty-minute time frame.
    Is my information protected? Is the Ez Tax Pro  site secure?
    EZ Tax Pro uses the highest-level encryption technology commercially available and works with the IRS and state tax authorities to protect all your information. Your information is held in strictest confidence by taxesanytime.com and none of your information is shared with any third party other than the IRS and state tax agencies.
     
    Do I have to complete my return in one session?
    You do not have to finish your return in one session. Your data is saved and you may log in with your username and password whenever it is convenient for you to complete your return.
     
    Does Ez Tax Pro  save my information?
    During the EZ Tax Pro return preparation process, the data you enter on each page is automatically stored when you click to go onto the next screen.

    If you begin your return but don't send any data to the EZ Tax Pro computers for a period of 20 minutes, you will be logged out to protect your information from an unauthorized person.

    Your data will be saved should you get disconnected, or log out, so you can log back in and resume work where you left off.

    Your data will be deleted from the EZ Tax Pro servers at the end of the tax filing period for the particular year if the current year return was not filed or not printed out.

    Can I save a copy of my return for my records?
    After EZ Tax Pro has reviewed your return for errors, you will be able to print your return along with any worksheets you choose for your records.
     
     Can I retrieve my username or password if I lose them?
    EZ Tax Pro will not disclose usernames for security reasons. If you forget your username or password, contact the EZ Tax Pro support desk for assistance,
     
    What do I do if I make a mistake?
    If you catch your mistake before you have filed your return with the IRS, just change your answer in the entry box. If you don't discover the mistake until after your return is filed with the IRS, you will have to file an amended return with the IRS and/or your state.
     
    How can I contact the Internal Revenue Service?
    For questions, call the IRS at 1-800-829-1040. To receive forms by mail, call 1-800-TAX-FORM.
     
    Can I get help while I'm preparing my return at no cost?
    Help is available online from EZ Tax Pro on a wide range of topics including tax questions, help with the software, technical support, tax terminology and IRS regulations.
     
    How do I get my refund or pay taxes if I owe them?
    If you're expecting a refund, you have the option of having the funds deposited directly into your bank account or you can choose to have the check mailed.

    If you owe taxes, you can arrange for an automatic withdrawal from your bank account and can specify any date up to April 15. You can also mail a check with your printed return or with an e-file voucher if you e-file your return.
     
    Is e-filing my federal and state returns included in the fee?
    E-filing for your federal and state returns is a free service from EZ Tax Pro. For the current year $30.95 is the only fee you'll pay to prepare and e-file both your federal and state return.
     
    How can I check the status of the returns I file through Ez Tax Pro ?
    You can check the status of your return any time by logging into your return. Your status will be provided as you are logged in. You will also be notified via email when your return is accepted or rejected by the IRS.
     
    Does Ez Tax Pro  offer a guarantee?
    EZ Tax Pro will pay for any penalties and interest assessed by the IRS if the EZ Tax Pro software makes an error in calculation in the preparation of your return. However, EZ Tax Pro will not be responsible for paying additional taxes as a result of such an error. Usage of EZ Tax Pro tax service is governed by the EZ Tax Pro End User License Agreement which is presented to you when you register for EZ Tax Pro service.
     
    How long will it take me to prepare and file my return?
    The time it takes to prepare your return will depend on your return. The average is one to two hours. If you can't finish your return in one session, you can finish it at a later time by logging in with your username and password.
     
    What services does the fee cover?
    EZ Tax Pro is risk free since you can try it before you buy it. You are not charged until you have entered your tax information and are ready to file. The fee includes preparation of both your federal and state returns and e-filing or printing your completed return.
     
    Can I pay the Ez Tax Pro  fee from my tax refund?
    Additional fees apply, but if your return qualifies, you have the option of paying the EZ Tax Pro fee from your refund.
     
    Does Ez Tax Pro  accept debit cards?
    Occasionally bank, ATM or debit cards will not work properly with the EZ Tax Pro system. If you have problems using one of these cards, please use a VISA, MasterCard, or Discover card
     
    What is e-filing?
    Electronic Filing (e-filing) is a method of transmitting tax return information directly to the IRS which is much faster, more secure and accurate and helps get your refund quicker. Most refunds for an e-filed federal return are received within 10 days versus six to eight weeks for a traditional mailed return.
     
    What forms does the Ez Tax Pro  software support?
    Most federal tax returns can be completed with EZ Tax Pro. Click here for a list of forms now available.
     
    In what states can I file a return using Ez Tax Pro ?
    EZ Tax Pro offers state filing in most states in the US. Click here to see if your state is available.
     
    Can I get into my account to print a copy of my return after filing my taxes using Ez Tax Pro  software?
    If you filed your taxes at Ez Tax Pro , simply log into your account to print copies of your return at any time
     
    If I started to file my taxes using Ez Tax Pro  but didn't finish, can I get back into my account to complete my return?
    If you started your return on EZ Tax Pro but do not finish prior to October 15, you will not be able to access your tax information.
     
    Can I import my tax information into Ez Tax Pro ?
    No, you will need to input your information.
     
    What does the Ez Tax Pro  software include?
    With EZ Tax Pro software, you can prepare your federal return. You can also e-file your completed return at no additional cost. You can also prepare and e-file (where available) your state return at no additional cost.

    You don't pay for EZ Tax Pro until after you have finished your return, reviewed a summary, and are ready to view, print or e-file your completed return.






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